Archives: FAQs

In which language do I talk with my driver?

All Mauri Transfers drivers speak English and French. Upon request we can also provide drivers who speak German, Italian and Hindi.

Is the transfer direct or do we stop on route?

All our transfers are private, so the driver will take the most convenient and direct route.

Can we stop off at the supermarket en route?

Yes, this is possible, but only by prior arrangement. A supplement may be applicable in case of extended or long shopping stops.

I have lots of luggage, a mountain bike, golf bags electric wheel chair etc. will there be room?

Each passenger has an obligation to inform us of such items by email and we will make the necessary arrangements. We have a vehicle to suit your needs.

Can I have the driver’s mobile number?

We do not share our drivers’ telephone number. We do not want our drivers distracted when they are driving. If you have any query or please contact our central reservations number. Our staff will gladly assist any issue you may have.

How do I confirm my resort pickup time?

Your transfer will normally be confirmed to you prior to departure by email.  On the eve of your departure, we send a second confirmation email to reassure you that we have scheduled your transfer.

Can I have a receipt?

The confirmation email is your receipt. Upon request we can send you an invoice for your transfers via email as well.

Can I change the date and time of my transfer?

Yes, and it’s really easy to do this. All you need to do is to send us an email or phone our office to confirm the changes required.  Changes are only accepted within reasonable notice which is three hours before the scheduled pick up.

I have left something in the vehicle. how do I get it back?

Please ensure you check all your luggage and belongings have been embarked in your vehicle prior to leaving the airport. Secondly, please check your vehicle after arriving at your destination to ensure that all belongings have been taken out of the vehicle.

In the event of leaving your belongings in the vehicle you just travelled, please contact our central reservations staff giving details of the transfer and the missing items. We will then endeavour to deliver them to you, and in some circumstances a charge may be applicable.

Do I have to wait for my vehicle at the airport and what happens when my flight is delayed or arrived early?

Since all our transfers are private, your vehicle and driver will normally be at the airport for the scheduled arrival time of your flight. We also monitor flight arrival times so as to be waiting for you when you arrive.  We will adjust your pickup time automatically in case of delayed or early arrival of your flight.